Privacy policy

At Relais Bourgondisch Cruyce, we are committed to protecting your personal data and ensuring full transparency in how we handle your information.

Relais Bourgondisch Cruyce
Wollestraat 41–47
8000 Brugge, Belgium

Email: info@hotelrbc.be

Phone: +32 (0)50 33 79 26

We are the Data Controller responsible for your personal information.

• Name, address and contact details

• Email address and telephone number

• Payment details (we do not store full card numbers)

• Passport or ID information (required for check-in)

• Reservation details and preferences

• IP address

• Device and browser information

• Cookies for website functionality and analytics

• Booking platforms (Booking.com, Expedia, TripAdvisor, etc.)

• Payment processors (Mollie, Visa, Mastercard, banks)

We process your information for the following purposes:

• To manage and confirm your reservation

• To process payments and secure bookings

• To comply with legal and tax obligations

• To provide customer service

• To improve your stay and handle special requests

• For optional marketing communications (only with your consent)

We process data based on:

• Contract necessity (to manage your booking)

• Legal obligation (guest registration, invoicing)

• Legitimate interest (security and fraud prevention)

• Consent (newsletters, promotions)

We only share your information with trusted partners, including:

• Booking platforms

• Payment service providers

• IT and security providers

• Public authorities (only when required by law)

We never sell your personal information.

We store your data only as long as necessary:

• Reservation and billing records: up to 7 years (legal requirement)

• Registration forms: as required by law

• Marketing data: until you unsubscribe

• CCTV footage (if applicable): 30 days

We use appropriate technical and organisational measures to protect your data:

• Encrypted systems

• Secure payment processing

• Access restrictions

• Anti-fraud monitoring

Our website uses cookies to improve functionality, security and user experience.
You may disable cookies through your browser settings.

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent

• Request data portability

To exercise your rights, contact: info@relaisbourgondischcruyce.be

Some partners may process data outside the EU (e.g. booking platforms).
We ensure that all processing meets GDPR standards.

We may update this Privacy Policy when necessary.
The most recent version will always be available on our website.

For questions about your data or this policy:
info@relaisbourgondischcruyce.be
+32 (0)50 33 79 26
Wollestraat 41–47, 8000 Brugge, Belgium